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StubHub will not honor ticket pricing mistake; charges fan over $16,000

Tickets for the College Football Playoff National Championship in Dallas are a hot commodity, and ticket prices are very high on the secondary market. One Oregon Ducks fan, Patrick Leonard, thought he had stumbled across a steal of a deal on StubHub the other day, when he found tickets for $414.84 each — club level seats, no less. He purchased four tickets to take his two children and one of their friends, thinking that $1,659.36 was a very reasonable deal for the tickets.

He was in for a rude surprise the next day when his American Express card was charged $16,059.36, per the Oregonian.

The next day, on Friday, Leonard discovered StubHub had billed his American Express credit card $16,059.36. But his phone receipt still said “$16,59.36 USD.”

He immediately called StubHub. He emailed them screen shots of his phone showing “$16,59.36 USD.” He told them he expected the company to honor the price on his phone.

StubHub refunded the man his money and he was offered $1,600 in a ticket credit towards a future purchase, but they refused to honor the pricing error. The Oregonian spoke with a representative from StubHub on the issue.

“It’s not a totally perfect process,” Salcedo said, adding she was not certain how the erroneous ticket price showed up on the company’s smartphone app. “It’s really rare that we have errors. But errors do happen. We apologized to him.”

Leonard will not use the ticket voucher for National Championship game tickets, and instead will watch the game from his home.

(h/t Yahoo!)

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